BIMA Awards

Product and Service Design: Impact | BOXT

by Zone for BOXT

Project information

The disruptive model epitomised by Uber is being applied to the delivery of myriad products and services, and startup BOXT wanted to bring it to the home heating sector. The digital platform that Zone built them distills the process of sorting out a new boiler into a 20-minute interaction with your mobile phone – from landing to install date. Our two-month revenue target of was smashed in a little over two weeks, and the site currently boasts a customer journey completion rate of over 90 per cent. The service has been rated as Excellent by 99% of customers reviewing on TrustPilot, where it is number 1 in its category. What’s more, BOXT are the first to market – no other energy company currently offers a digital-only boiler solution.