BIMA Awards

Product and Service Design Over 70K winner Finalists 2019

SXT Partner Notification Service

by Bit Zesty Ltd for SXT Health CIC for SXT Health CIC

Project information

Each year around 500,000 people in the UK are diagnosed with a sexually transmitted infection (STI). The major challenge is getting diagnosed patients to notify their sexual partners – a conversation nobody wants to have. As a result, many clinics struggle to meet government targets for partner notification rates. SXT, a community interest company, engaged Bit Zesty agency to find a digital solution to these challenges. We created a digital service that allows clinicians and patients to notify their previous sexual partners anonymously. Partners receive an SMS message telling them that they need to get tested and helping them find a clinic nearby. Since its launch, the service has been adopted by 27 clinics, saved over 3,000 hours of health professionals’ time and, crucially, notified 14,000 partners of STI risk – helping to reduce the spread of STIs.

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